Foxtel burns customers in upgrade

You read it here first.  Foxtel (Australia) unveiled a new customer support system which simultaneously kicked subscribers off the Foxtel network.

Placing a call to the customer support centre on 131 999 simply gave you the usual set of menus until you reached a recording which told you to call back later: then they hang up on you!

Here’s an idea. if queuing isn’t going to work, why not promise to RING ME BACK (you enter your phone number at the start)?  It’s simply unacceptable to tell people to call back later (and hang up) when it’s Foxtel’s fault.

About Rob Sanders

IT Professional and TOGAF 9 certified Enterprise Architect with nearly two decades of industry experience, 18 years in commercial software development and 11 years in IT consulting. Check out the "About Rob" page for more information.

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